April 1st, 2008 chad
If you experience problems with your Dog Guard equipment, there are several things you can check to determine the nature of the problem. If, after reviewing the following areas, you still can not determine the problem, please contact Dog Guard.
Check Your Lights!
• If the GREEN light is off, your unit does not have power. This problem can easily be fixed by making sure your AC adaptor is plugged into the wall outlet and the on/off switch is in the ON position.
• If the unit receives a lightning strike, the YELLOW light will come on sometimes, simultaneously with an audible alarm depending on the extent of damage to the unit. At this time, please contact your Dog Guard dealer.
• If the RED light is not on, and the alarm is going off, there is a break in the wire loop. If you can locate the break and wish to repair t yourself: Be sure if you have to replace some of the wire that you use the same size wire that was installed. Use wire nut to secure both ends of copper wire. Also be sure to place an underground protective cap over the wire nut and top part of wire before re-burying.
Lightning damage
Dog Guard’s transmitter comes equipped with enhanced lightning protection, designed to arrest any static electrical charges received. This protection will temporarily shut down the system to prevent permanent damage to the transmitter.
Of course, there will be times when lightning damage is inevitable. In fact, lightning hits, even those that don’t directly strike the affected property, can cause power surges that will damage electronic equipment. If your alarm and fault light are both activated, your system has probably received lightning damage. It is important to contact Dog Guard as soon as possible.
Posted in System Troubleshooting | No Comments »
April 1st, 2008 chad
Troubleshooting your Dog Guard receiver
• Make sure you have a working battery that is inserted properly (“+” side out).
• Make a visual inspection. Be sure there is no corrosion or residue on the receiver spring or battery cap.
• Be sure the O-ring is intact.
• Check your probes to make sure they are snug.
Installing a new battery
Often, your receiver problem is nothing more than a dead battery. Simply unscrew the battery cap with a screwdriver, insert a new battery with the positive side (+) up, and screw the battery cap back on.
If everything appears to be working, but your receiver is NOT! If the proper lights are on and the receiver is still not working, or you find that the dog is getting out in a certain spot, contact Alabama Dog Guard.
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April 1st, 2008 chad
In all three methods you must take the dog’s receiver collar off. If you don’t take the collar off and you enter the correction zone of a house that has a Dog Guard fence, your dog will get a correction. It is important that you remove the collar instead of turning the fence off at the transmitter.
Method 1 - The Carry
Simply pick your dog up and carry him through the perimeter. Please only use this if you have a small dog and you can safely lift and carry him. Put the dog down once you have generously passed the barrier. Use the same maneuver when returning through the fence.
Method 2 - The Drive
Put your dog in the car and drive through. Much like the pick up method, but a little less strenuous for large hound owners.
Method 3 - Begin at the Beginning
From the day your fence is installed, follow the same route when taking your pet out of the yard, making sure to leave and enter the yard in the same spot each time. If this is done consistently before and during training, your pet will associate you, the leash, and the route as a safe means of leaving the yard.
Posted in Training Tips | No Comments »
April 1st, 2008 chad
To ensure a consistent signal, the dog’s collar must be secured as illustrated above. To do this, make sure the probes are closest to the dog’s chest so that the receiver hangs down at a slight angle in the front.
*It is important to periodically check the size and fit of your pet’s nylon collar. As he grows, the collar’s size will have to be adjusted to provide a secure, comfortable fit. You want the prongs to be touching the skin of the neck, but still be loose enough to get one finger between one of the prongs and the dog’s skin.
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April 1st, 2008 chad
If your dog has run through the fence more than twice, his desire to get out is greater than his concern for the correction of the fence. To solve this break out problem you can either turn off the transmitter or take off his Dog Guard receiver collar. This will allow the dog to come back through the perimeter without getting shocked. Put the collar back on the dog once he’s inside his boundary.
If your dog acts like he doesn’t feel the correction it is for one of two reasons. Either his collar is too loose, or there is too much hair between the probes and his skin. In both cases he will not feel any correction. To remedy this, try adjusting the collar. If that doesn’t work, try trimming the fur directly beneath the probes.
If you have a dog that runs through the fence more than three times, call Alabama Dog Guard immediately. Adjustments may have to be made in either the receiver or the field. Please call your us before attempting to make any changes to your transmitter settings.
Posted in Training Tips | No Comments »
April 1st, 2008 chad
If you have a dog that doesn’t want to go out of the house or is sticking close to the house, be patient. Time is your best friend. The more sensitive your dog is, the longer it will take him to explore the yard. Eventually, your dog will use the whole yard.
The main problem with this scenario is that your dog’s enthusiasm is very low and his containment is very high. Your job is to get his enthusiasm back up. Here are some tips that will help you work through this challenge:
- Try not to worry about your pet. Picking up on your anxiety may hinder his learning. Again, time and use of the yard without corrections will solve this challenge.
- Do NOT take your dog on a leash near the boundary.
- Do NOT take the Dog Guard receiver collar off the dog. If you do, the entire process will become inconsistent and the dog will become more confused and take even longer to settle in.
- Do NOT let the dog hide in the house. Make him go out even if he sits next to the door all day. The only way he will loosen up is if he is outside to explore.
- Play with your pup in the yard. Kids and other dogs expedite things greatly!
- Use food and water to encourage the dog to go away from the house. Start with small distances first.
- Try and limit the number of corrections your dog gets. Right now your dog is “over contained.” Don’t play with him near the boundary or do anything to coax him towards the edge. Another correction at this point will only discourage him from using the yard. Because some dogs can’t tolerate more than one correction every two days, try and extend the amount of time between corrections.
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March 29th, 2008 chad
Leave us a comment and let us know what ways we can better serve you, our other, and our future customers. We are always looking for ways to improve our products and service. Or if you have a question that our FAQ page didn’t answer, you may ask it here or contact us directly. Thank you for your input!
Posted in Concerns/Comments | 2 Comments »
March 29th, 2008 chad
Let us know how the Dog Guard Underground Fence System has made life with your pet easier and safer. Just fill in your name and email address and leave us a brief story as a comment. We appreciate your business and love to hear success stories from our customers.
Posted in Testimonies | 4 Comments »